*{box-sizing:border-box}
:root{
  --bg:#ffffff;
  --panel:#ffffff;
  --panel-soft:#f8fafc;
  --line:rgba(15,23,42,0.10);
  --line-strong:rgba(15,23,42,0.16);
  --text:#18202a;
  --muted:#6b7280;
  --help:#11479d;
  --help-soft:#0f355f;
  --help-glow:rgba(17,71,157,0.20);
  --grv:#8b351f;
  --grv-soft:#4a1c10;
  --grv-glow:rgba(139,53,31,0.22);
  --warn:#f3aa33;
  --card-radius:14px;
  --field-radius:10px;
  --shadow:0 24px 60px rgba(15,23,42,0.08);
  --font:Segoe UI,Arial,sans-serif;
}
html,body{margin:0;padding:0;min-height:100%;background:#ffffff;
  color:var(--text);font-family:var(--font)}
a{text-decoration:none}
.kiosk-shell{min-height:100vh;display:flex;flex-direction:column}
.kiosk-header{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;color:#fff}
.kiosk-header.helpdesk{background:var(--help)}
.kiosk-header.grievance{background:var(--grv)}
.kiosk-brand{display:flex;align-items:center;gap:10px}
.kiosk-brand-icon{width:18px;height:18px;border-radius:4px;background:rgba(255,255,255,0.18);transform:rotate(45deg)}
.kiosk-brand-title{font-size:18px;font-weight:600}
.kiosk-brand-step{font-size:11px;color:rgba(255,255,255,0.72);margin-top:2px}
.kiosk-clock{font-size:12px;color:rgba(255,255,255,0.80)}
.kiosk-main{flex:1;padding:28px 18px}
.kiosk-wrap{width:100%;max-width:1100px;margin:0 auto}
.welcome-panel,.login-panel,.screen-card{background:var(--panel);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow)}
.welcome-panel{padding:34px 28px}
.welcome-title{font-size:34px;line-height:1.15;margin:0 0 8px}
.welcome-copy{font-size:15px;line-height:1.7;color:var(--muted);max-width:640px}
.welcome-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-top:28px}
.welcome-option{display:flex;align-items:center;gap:16px;padding:22px;border:1px solid var(--line);border-radius:18px;background:var(--panel-soft);transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease}
.welcome-option:hover{transform:translateY(-2px)}
.welcome-option.helpdesk:hover{border-color:rgba(76,144,255,0.45);box-shadow:0 10px 28px var(--help-glow)}
.welcome-option.grievance:hover{border-color:rgba(210,111,72,0.42);box-shadow:0 10px 28px var(--grv-glow)}
.welcome-icon{width:56px;height:56px;border-radius:16px;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700}
.welcome-icon.helpdesk{background:rgba(17,71,157,0.16);color:#7eb2ff}
.welcome-icon.grievance{background:rgba(139,53,31,0.18);color:#f1a181}
.welcome-option-title{font-size:20px;font-weight:600;margin-bottom:4px;color:#0f172a}
.welcome-option-copy{font-size:13px;line-height:1.6;color:var(--muted)}
.welcome-arrow{margin-left:auto;font-size:24px;color:rgba(15,23,42,0.28)}
.kiosk-chooser-wrap{min-height:calc(100vh - 120px);display:flex;align-items:center;justify-content:center;padding:24px 0}
.kiosk-chooser{width:100%;max-width:510px;text-align:center}
.chooser-title{font-size:18px;line-height:1.35;margin:0 0 8px;color:#1f2937;font-weight:600}
.chooser-copy{font-size:12px;line-height:1.6;color:#6b7280;max-width:420px;margin:0 auto}
.chooser-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:22px}
.chooser-card,.chooser-track{display:flex;align-items:center;gap:14px;border:1px solid #e5e7eb;border-radius:12px;background:#ffffff;padding:18px 16px;color:var(--text);text-align:left;transition:border-color .16s ease,transform .16s ease,box-shadow .16s ease;box-shadow:0 8px 24px rgba(15,23,42,0.04)}
.chooser-card:hover,.chooser-track:hover{transform:translateY(-1px)}
.chooser-card.helpdesk:hover{border-color:rgba(76,144,255,0.35);box-shadow:0 8px 22px rgba(17,71,157,0.18)}
.chooser-card.grievance:hover{border-color:rgba(210,111,72,0.30);box-shadow:0 8px 22px rgba(139,53,31,0.16)}
.chooser-track:hover{border-color:#cbd5e1}
.chooser-icon,.chooser-track-icon{width:46px;height:46px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700;flex:0 0 46px}
.chooser-icon.helpdesk{background:#e8f1ff;color:#1d63d0}
.chooser-icon.grievance{background:#fbece6;color:#ca5a2e}
.chooser-track-icon{background:#f8fafc;color:#6b7280;border:1px solid #e5e7eb;border-radius:50%}
.chooser-content{min-width:0}
.chooser-card-title{font-size:13px;font-weight:600;line-height:1.25;color:#111827}
.chooser-card-copy{font-size:11px;line-height:1.55;color:#6b7280;margin-top:3px}
.chooser-arrow{margin-left:auto;font-size:18px;line-height:1;color:#9ca3af;padding-left:8px}
.chooser-track{width:100%;margin-top:14px}
.chooser-note{margin-top:34px;font-size:11px;color:#6b7280}
.login-layout{display:flex;justify-content:center;align-items:center;min-height:calc(100vh - 120px)}
.login-panel{width:100%;max-width:520px;overflow:hidden}
.login-body{padding:26px}
.section-label{font-size:11px;text-transform:uppercase;letter-spacing:.10em;color:var(--muted);margin-bottom:12px}
.code-card{display:flex;align-items:center;gap:14px;border:1px solid var(--line-strong);background:var(--panel-soft);border-radius:var(--card-radius);padding:18px}
.code-emoji{font-size:30px;opacity:.86}
.code-value{font-size:18px;color:#475569}
.code-subvalue{margin-top:4px;font-size:12px;color:#6b7280;line-height:1.6}
.login-choice-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:16px}
.login-choice{display:flex;flex-direction:column;align-items:flex-start;gap:4px;padding:14px 16px;border:1px solid #dbe3ee;border-radius:14px;background:#ffffff;color:#334155;text-align:left;cursor:pointer;transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}
.login-choice.active{border-color:#8cb4ff;box-shadow:0 10px 26px rgba(17,71,157,0.10);background:#f8fbff}
.login-choice-title{font-size:13px;font-weight:700;color:#0f172a}
.login-choice-copy{font-size:11px;line-height:1.5;color:#6b7280}
.login-block{display:none;margin-top:16px}
.login-block.active{display:block}
.login-field-label{display:block;font-size:12px;color:#475569;margin:0 0 8px}
.login-form-row{display:flex;gap:10px;margin-top:16px}
.login-submit-row{display:flex;justify-content:flex-end;margin-top:14px}
.otp-panel{margin-top:14px;padding:14px;border:1px solid #e2e8f0;border-radius:14px;background:#f8fafc}
.otp-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}
.otp-title{font-size:13px;font-weight:700;color:#0f172a}
.otp-link-btn{padding:0;border:none;background:none;color:#2563eb;font-size:12px;font-weight:600;cursor:pointer}
.otp-grid{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center}
.otp-input{letter-spacing:.22em;font-weight:700;text-align:center}
.otp-copy{margin-top:10px;font-size:11px;line-height:1.6;color:#6b7280}
.kiosk-input,.kiosk-select,.kiosk-textarea{width:100%;background:#ffffff;border:1px solid var(--line-strong);border-radius:var(--field-radius);padding:12px 14px;color:var(--text);font-size:14px;outline:none}
.kiosk-textarea{min-height:110px;resize:vertical}
.kiosk-description-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:7px}
.kiosk-description-head label{margin-bottom:0}
.kiosk-description-box{position:relative}
.kiosk-description-box .kiosk-textarea{display:block;padding-bottom:58px}
.kiosk-description-box .kiosk-ai-rewrite-btn{position:absolute;right:14px;bottom:14px;z-index:2}
.kiosk-ai-rewrite-btn{position:relative;isolation:isolate;overflow:hidden;display:inline-flex;align-items:center;gap:7px;flex:none;padding:9px 15px;border:0;border-radius:999px;background:linear-gradient(135deg,#2563eb,#7c3aed);color:#fff;font-size:12px;font-weight:800;letter-spacing:.02em;cursor:pointer;box-shadow:0 6px 18px rgba(79,70,229,.28);transition:transform .18s ease,box-shadow .18s ease}
.kiosk-ai-rewrite-btn::before{content:"";position:absolute;z-index:-1;inset:-2px;transform:translateX(-120%) skewX(-20deg);background:linear-gradient(90deg,transparent,rgba(255,255,255,.42),transparent);animation:kiosk-ai-shine 3s ease-in-out infinite}
.kiosk-ai-rewrite-btn.grievance{background:linear-gradient(135deg,#ea580c,#db2777);box-shadow:0 6px 18px rgba(219,39,119,.24)}
.kiosk-ai-rewrite-btn:hover{transform:translateY(-2px) scale(1.03);box-shadow:0 9px 24px rgba(79,70,229,.38)}
.kiosk-ai-rewrite-btn.grievance:hover{box-shadow:0 9px 24px rgba(219,39,119,.34)}
.kiosk-ai-rewrite-btn:focus-visible{outline:3px solid rgba(99,102,241,.3);outline-offset:3px}
.kiosk-ai-rewrite-btn:disabled{opacity:.7;cursor:wait;transform:none}
.kiosk-ai-spark{font-size:16px;line-height:1;animation:kiosk-ai-spark 1.8s ease-in-out infinite}
@keyframes kiosk-ai-shine{0%,55%{transform:translateX(-120%) skewX(-20deg)}85%,100%{transform:translateX(120%) skewX(-20deg)}}
@keyframes kiosk-ai-spark{0%,100%{transform:rotate(0) scale(1)}50%{transform:rotate(18deg) scale(1.2)}}
@media (prefers-reduced-motion:reduce){.kiosk-ai-rewrite-btn::before,.kiosk-ai-spark{animation:none}}
.kiosk-sensitivity-row{display:none;align-items:center;gap:10px;flex-wrap:wrap;margin-top:9px}
.kiosk-sensitivity-row.visible{display:flex}
.kiosk-sensitivity-btn{padding:7px 12px;border:1px solid #93c5fd;border-radius:999px;background:#eff6ff;color:#1d4ed8;font-size:11px;font-weight:700;cursor:pointer}
.kiosk-sensitivity-btn.grievance{border-color:#fdba74;background:#fff7ed;color:#c2410c}
.kiosk-sensitivity-btn:disabled{opacity:.65;cursor:wait}
.kiosk-sensitivity-result{display:none;padding:6px 10px;border-radius:10px;font-size:11px;font-weight:700}
.kiosk-sensitivity-result.visible{display:inline-block}
.kiosk-sensitivity-result.low{background:#ecfdf5;color:#047857}.kiosk-sensitivity-result.medium{background:#fffbeb;color:#b45309}.kiosk-sensitivity-result.high{background:#fff7ed;color:#c2410c}.kiosk-sensitivity-result.critical{background:#fff1f2;color:#be123c}
.kiosk-input:focus,.kiosk-select:focus,.kiosk-textarea:focus{border-color:#60a5fa;box-shadow:0 0 0 3px rgba(59,130,246,.12)}
.kiosk-btn{display:inline-flex;align-items:center;justify-content:center;border:none;border-radius:12px;padding:12px 18px;font-size:14px;font-weight:600;cursor:pointer}
.kiosk-btn.helpdesk{background:var(--help);color:#fff}
.kiosk-btn.grievance{background:var(--grv);color:#fff}
.kiosk-btn.ghost{background:#ffffff;border:1px solid var(--line-strong);color:#334155}
.kiosk-btn.otp-secondary{background:#ffffff;border:1px solid #cbd5e1;color:#1e3a8a}
.login-hint{margin-top:12px;font-size:12px;color:var(--muted)}
.login-footer{display:flex;justify-content:flex-end;padding:16px 26px;border-top:1px solid var(--line);background:#f8fafc}
.alert-box{margin:0 auto 18px;max-width:1100px;padding:12px 14px;border-radius:12px;font-size:13px}
.alert-box.error{background:#fff1f2;border:1px solid #fecdd3;color:#be123c}
.alert-box.success{background:#ecfdf3;border:1px solid #86efac;color:#166534}
.screen-stack{display:flex;flex-direction:column;gap:16px}
.employee-banner{display:flex;align-items:center;gap:14px;padding:14px 16px;border:1px solid var(--line);border-radius:16px}
.employee-banner.helpdesk{background:#eff6ff;border-color:#93c5fd}
.employee-banner.grievance{background:#fff7ed;border-color:#fdba74}
.employee-avatar{width:48px;height:48px;border-radius:50%;overflow:hidden;background:#dbeafe;display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700;color:#1d4ed8}
.employee-avatar img{width:100%;height:100%;object-fit:cover}
.employee-name{font-size:16px;font-weight:600}
.employee-meta{font-size:12px;color:var(--muted);margin-top:4px}
.profile-chip-row{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.profile-chip{display:inline-flex;align-items:center;padding:6px 10px;border-radius:999px;background:rgba(255,255,255,0.70);border:1px solid rgba(255,255,255,0.45);font-size:11px;color:#2563eb}
.employee-ticket{margin-left:auto;padding:7px 12px;border-radius:999px;border:1px solid var(--line-strong);font-size:12px;font-weight:700}
.employee-ticket.helpdesk{color:#2563eb}
.employee-ticket.grievance{color:#c2410c}
.screen-card{overflow:hidden}
.screen-head{padding:12px 16px;background:#f8fafc;border-bottom:1px solid var(--line);font-size:11px;text-transform:uppercase;letter-spacing:.09em;color:var(--muted)}
.screen-body{padding:16px}
.screen-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px 24px}
.field-block label{display:block;font-size:12px;color:#475569;margin-bottom:7px}
.field-block label .req{color:#ff8a8a}
.readonly-box{background:#ffffff;border:1px solid var(--line);border-radius:var(--field-radius);padding:12px 14px;font-size:14px;color:#334155}
.pill-row{display:flex;gap:8px;flex-wrap:wrap}
.pill-input{display:none}
.pill-label{display:inline-flex;align-items:center;justify-content:center;padding:8px 12px;border-radius:999px;border:1px solid var(--line-strong);background:#ffffff;color:#475569;font-size:12px;cursor:pointer;transition:all .16s ease}
.pill-input:checked + .pill-label.helpdesk{background:var(--help);border-color:var(--help);color:#fff}
.pill-input:checked + .pill-label.grievance{background:var(--grv);border-color:var(--grv);color:#fff}
.priority-row .pill-input:checked + .pill-label{background:#7d5311;border-color:#f0b03d;color:#fff}
.upload-box{position:relative;border:1px dashed var(--line-strong);border-radius:16px;padding:18px;text-align:center;background:#ffffff}
.upload-copy{font-size:13px;color:#334155}
.upload-sub{margin-top:4px;font-size:11px;color:var(--muted)}
.upload-box input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer}
.screen-foot{display:flex;justify-content:space-between;align-items:center;padding:16px;border-top:1px solid var(--line);background:#f8fafc}
.foot-note{font-size:12px;color:var(--muted)}
.foot-actions{display:flex;gap:10px}
.warn-box{padding:12px 14px;border-radius:12px;border:1px solid #fcd34d;background:#fffbeb;color:#b45309;font-size:13px;line-height:1.6}
.kiosk-save-loader{position:fixed;inset:0;z-index:9999;display:none;align-items:center;justify-content:center;background:rgba(15,23,42,.58);backdrop-filter:blur(2px)}
.kiosk-save-loader.active{display:flex}
.kiosk-save-loader-card{display:flex;align-items:center;gap:14px;padding:18px 24px;border-radius:16px;background:#fff;color:#0f172a;font-size:14px;font-weight:700;box-shadow:0 18px 50px rgba(15,23,42,.28)}
.kiosk-save-spinner{width:26px;height:26px;border:3px solid #dbeafe;border-top-color:#2563eb;border-radius:50%;animation:kiosk-spin .75s linear infinite}
@keyframes kiosk-spin{to{transform:rotate(360deg)}}
.success-card{max-width:620px;margin:80px auto 0;padding:38px 28px;text-align:center}
.success-badge{display:inline-flex;align-items:center;justify-content:center;width:82px;height:82px;border-radius:50%;margin-bottom:18px;font-size:34px}
.success-badge.helpdesk{background:rgba(17,71,157,0.22);color:#95c0ff}
.success-badge.grievance{background:rgba(139,53,31,0.22);color:#f4af92}
.success-title{font-size:30px;font-weight:700;margin-bottom:10px}
.success-number{display:inline-block;padding:12px 26px;border-radius:16px;border:1px solid var(--line-strong);font-size:24px;font-weight:700;margin-bottom:12px}
.success-message{font-size:14px;line-height:1.8;color:var(--muted);max-width:440px;margin:0 auto 22px}
@media only screen and (max-width: 900px){
  .welcome-grid,.screen-grid{grid-template-columns:1fr}
  .chooser-grid{grid-template-columns:1fr}
  .employee-banner{flex-wrap:wrap}
  .employee-ticket{margin-left:0}
  .screen-foot{flex-direction:column;align-items:flex-start;gap:12px}
  .foot-actions{width:100%;flex-wrap:wrap}
  .kiosk-btn{width:100%}
  .login-form-row{flex-direction:column}
  .login-choice-row,.otp-grid{grid-template-columns:1fr}
  .login-submit-row{justify-content:stretch}
  .welcome-title{font-size:28px}
  .kiosk-chooser-wrap{min-height:auto;padding:40px 0}
}